Accessibility statement

Last updated: May 21, 2026

Our commitment

Medical Supplies for Home is committed to making our website usable by everyone, including people with disabilities. Many of our customers are caregivers, seniors, and people managing chronic conditions; an accessible site is core to who we serve.

Standards

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA published by the W3C. We use these guidelines as the technical baseline for compliance with the Americans with Disabilities Act (ADA). We test using a combination of automated tools and manual review.

Features supported

• Keyboard navigation for all interactive elements (links, buttons, forms, dropdowns).
• Visible focus indicators on all interactive elements.
• Semantic HTML structure with proper heading levels and landmark roles.
• Form fields with associated labels and clear error messages.
• Sufficient color contrast between text and background (4.5:1 for body text, 3:1 for large text).
• Responsive design that works at any zoom level up to 200% without loss of content.
• Alt text on product images and category tiles.
• ARIA labels on icon-only buttons (cart, menu, close, search).
• Compatible with major screen readers (VoiceOver, JAWS, NVDA) and modern browsers.
• Phone-based AI support agent available 24/7 for customers who prefer voice over the web interface — call 1-888-480-5441.

Known limitations

We are continuously improving the site. Known areas where accessibility may be incomplete include:

• Some legacy product images may lack detailed alt text. We are backfilling these.
• The product image zoom interaction is in progress; until updated, the product page also shows a non-zoomed thumbnail.
• Third-party embedded content (payment provider widgets, chat agent) follows their own accessibility standards which we cannot fully control. Where we have a choice, we select vendors with strong accessibility commitments.

Feedback and accommodation requests

If you encounter an accessibility barrier, please tell us. We treat every report as a priority bug.

• Email: info@medicalsuppliesforhome.com (subject: "Accessibility")
• Phone: 1-888-480-5441

Include: the page you were on (URL if possible), the specific issue, the device, browser, and assistive technology you were using, and what outcome you expected. We aim to respond within 2 business days and resolve substantive issues within 30 days.

Alternative ways to place an order

If you are unable to complete a purchase on the website for any reason, including accessibility, you can place your order by phone at 1-888-480-5441. Our AI agent will collect the items, confirm shipping information, and either process the order or transfer to a human teammate during business hours.

Date of statement

This statement was last reviewed on May 21, 2026. We review and update it as the site changes and as new accessibility guidance is published.